Flow & Form — Natural Pearl Chain Necklace

Refund Policy

Each piece from LUNAROSE is handcrafted with care and carefully inspected before shipping.

--To maintain fairness and sustainability, we only accept returns or exchanges in the case of quality-related issues.
--Returns are accepted within 30 days of delivery — for items with visible defects or damages only.
--Returned items must be unused, unaltered, and in original packaging.
--We do not accept returns or exchanges for reasons such as change of mind, personal preference, or wear-and-tear.
--Earrings and custom-made items are final sale due to hygiene and uniqueness.

We understand — sometimes things need to change.
If you’d like to update your shipping address, adjust the items in your order, or cancel the purchase, we’re happy to help.
--You may request changes any time before your tracking number is issued.
--After your order has shipped, we’re unable to modify or cancel it.
--For any updates, please contact us as soon as possible with your order number and specific request.
--If you need an order modification, please email the subject line (ORDER MODIFICATIONS!!!!) . We will prioritize

We’ll always do our best to accommodate you — thank you for your understanding and support.

To request a return for a defective item, please email us with your order number, a description of the issue, and clear photos within 30 days. We’ll get back to you within 1–2 business days.

We appreciate your understanding and support of thoughtful, small-batch design.

No. Items may be returned or exchanged within 30 days for quality issues. Clearance items may be marked as final sale and cannot be returned.

Shipping Information

From our hands to yours — wherever you are.
• Processing time: 1–3 business days
• Estimated delivery time (after dispatch):
• North America (e.g. USA, Canada): 5–10 business days
• Europe (e.g. UK, France, Germany, Spain, Italy): 3–10 business days
• Asia & Australia (e.g. Japan, Singapore, Malaysia, Australia): 4–10 business days
• Middle East (e.g. UAE, Saudi Arabia, Egypt): 6–12 business days
• Tracking: A tracking number will be provided once your order ships.
• Important: Please double-check your shipping address. We are not responsible for failed deliveries due to incorrect information.

LUNAROSE Every parcel is packed with love — may it bring a little beauty to your day. 

Orders over $99 → Free Shipping Worldwide
Orders under $99 → Flat Rate $10 Worldwide