Refund Policy

Each piece from LUNAROSE is handcrafted with care and carefully inspected before shipping.

--To maintain fairness and sustainability, we only accept returns or exchanges in the case of quality-related issues.
--Returns are accepted within 30 days of delivery — for items with visible defects or damages only.
--Returned items must be unused, unaltered, and in original packaging.
--We do not accept returns or exchanges for reasons such as change of mind, personal preference, or wear-and-tear.
--Earrings and custom-made items are final sale due to hygiene and uniqueness.

We understand — sometimes things need to change.
If you’d like to update your shipping address, adjust the items in your order, or cancel the purchase, we’re happy to help.
--You may request changes any time before your tracking number is issued.
--After your order has shipped, we’re unable to modify or cancel it.
--For any updates, please contact us as soon as possible with your order number and specific request.
--If you need an order modification, please email the subject line (ORDER MODIFICATIONS!!!!) . We will prioritize

We’ll always do our best to accommodate you — thank you for your understanding and support.

To request a return for a defective item, please email us with your order number, a description of the issue, and clear photos within 30 days. We’ll get back to you within 1–2 business days.

We appreciate your understanding and support of thoughtful, small-batch design.